This Service Strategy (SS) Lifecycle course provides a comprehensive study of the ITIL® phase of Service Strategy, and where it fits into the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by AXELOS, PEOPLECERT, and PMI.

This PEOPLECERT/AXELOS accredited training program is for individuals seeking specialist certification in ITIL's Service Strategy practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. This qualification provides a complete overview of Service Strategy including all its related activities including how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Service Strategy Principles
• Defining services and market spaces
• Conducting Strategic Assessments
• Financial Management
• Service Portfolio Management
• Managing demand
• Driving strategy through the Service Lifecycle
• Understanding Critical Success Factors and risks

The Service Design (SD) Lifecycle course provides a comprehensive study of the ITIL® phase of Service Design and where it fits into the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by AXELOS, PEOPLECERT, and PMI.

This PEOPLECERT/AXELOS accredited training program for those seeking to achieve specialist certification in ITIL's Service Design practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Design Book), training and examination components related to this certification:

• Management and control of all Service Design activities
• Management and application of Service Design concepts, inputs, outputs and activities
• Knowledge of Service Design principles and management of Service Design processes
• Control and coordination of Service Design technology related activities
• Organizational and technological issues related to Service Design
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks
• The importance of Service Management as a Practice concept and Service Design Principles, Purpose and Objectives
• How all processes in ITIL Service Design interact with other Service Lifecycle Processes
• The sub-processes, activities, methods and functions used in each of the ITIL Service Design processes
• The roles and responsibilities within ITIL Service Design and the activities and functions to achieve Service Design excellence
• How to measure ITIL Service Design Technology and implementation considerations surrounding ITIL Service Design
• Challenges, Critical Success Factors and Risks associated to ITIL Service Design

The Service Transition (ST) Lifecycle course provides a comprehensive study of the ITIL® phase of Service Transition and where it fits into the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by AXELOS, PEOPLECERT, and PMI.

This PEOPLECERT/AXELOS accredited training program is for individuals seeking specialist certification in ITIL's Service Transition practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Transition Book), training and examination components related to this certification:

• Introduction to Service Transition
• Service Transition Principles
• Management and control of all Service Transition activities
• Service Transition Related activities around communications, commitment and organizational change
• Organizing Service Transition
• Control and coordination of Service Transition technology related activities
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

The Service Operation (SO) Lifecycle course provides a comprehensive study of the ITIL® phase of Service Operation and where it fits into the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by AXELOS, PEOPLECERT, and PMI.

This PEOPLECERT/AXELOS accredited training program is for individuals seeking specialist certification in ITIL's Service Operation practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Operation Book), training and examination components related to this certification:

• Introduction to Service Operation
• Service Operations Principles
• Service Operation Processes
• Common Service Operation Activities
• Organizing Service Operation: Functions
• Technology Considerations
• Implementation Considerations
• Challenges, Critical Success Factors and Risks
• Coordinate and carry out the actions and processes required to deliver and manage services at agreed levels to business users and customers as well as the responsibility for the ongoing management of the technology that is used to deliver and support services.

The Continual Service Improvement (CSI) Lifecycle course provides a comprehensive study of Continual Service Improvement and how it is applied across the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by AXELOS, PEOPLECERT, and PMI.

This PEOPLECERT/AXELOS accredited training program is for individuals seeking specialist certification in ITIL's Continual Service Improvement practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Continual Service Improvement Book), training and examination components related to this certification.

• Introduction to Continual Service Improvement
• Continual Service Improvement Principles
• Continual Service Improvement Process
• Continual Service Improvement Methods and Techniques
• Organization for Continual Service Improvement
• Technology for Continual Service Improvement
• Implementation Considerations
• Critical success factors and risks

This interactive online course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis (OSA) of services and service delivery. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 4 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by AXELOS, PEOPLECERT, and PMI.

This PEOPLECERT/AXELOS accredited training program is for individuals seeking specialist certification in ITIL's Operational Support & Analysis practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Operation Book), training and examination components related to this certification.

• Service Management as a Practice
• Service Operation Principles
• The Processes pertaining to Operational Support and Analysis across the Service Lifecycle
• How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes
• How to use and measure the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence
• The importance of IT Security and its contributions to ITIL Operational Support and Analysis
• Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis
• The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis
• Specific emphasis on the Service Operation Lifecycle processes and roles
• Operational activities of processes covered in other Lifecycle stages
• Organizing for Service Operation which describe functions to be performed within the Service
• Operation and Support such as Service Desk, Technical , IT Operations and Application Management

This interactive online course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Release, Control and Validation (RCV) of services and service delivery. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 4 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by AXELOS, PEOPLECERT, and PMI.

This PEOPLECERT/AXELOS accredited training program is for individuals seeking specialist certification in ITIL's Release, Control & Validation practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Operation & Transition Books), training and examination components related to this certification.

• The importance of Service Management as a Practice & Service Transition Principles, Purpose and Objective
• The importance of ITIL Release, Control and Validation while providing service
• How all processes in ITIL Release, Control and Validation interact with other Service Lifecycle Processes
• What are the processes, activities, methods and functions used in each of the ITIL RCV processes
• How to use and measure the ITIL RCV processes, activities and functions to achieve operational excellence
• The importance of IT Security and its contributions to ITIL Release, Control and Validation
• The technology and implementation considerations surrounding ITIL Release, Control and Validation
• Change Management as a capability to realize successful service transition
• Service Validation and Testing as a capability to assure the integrity and the quality of service transition
• Service Asset and Configuration Management as a capability to monitor the state of service transition
• Knowledge Management as part of enhancing on-going decision support and service delivery capability
• Request Fulfillment and Evaluation to assure meeting committed service level performance
• Release Control and Validation process roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation

This interactive online course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Service Offerings and Agreements (SOA) of services and service delivery. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 4 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by AXELOS, PEOPLECERT, and PMI.

This PEOPLECERT/AXELOS accredited training program is for individuals seeking specialist certification in ITIL's Service Offerings & Agreements (SOA) practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Strategy & Service Design Books), training and examination components related to this certification.

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the Service Offerings and Agreements curriculum
• Operational activities of processes covered in other Lifecycle phases such as Incident and Change Management
• Organizing for Service Operation which describe functions to be performed within Service Offerings and Agreements
• Service Offerings and Agreements roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks
• CSI as a consequence of effective Service Offerings and Agreements

This interactive online course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Planning, Protection and Optimization (PPO) which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 4 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by AXELOS, PEOPLECERT, and PMI.

This PEOPLECERT/AXELOS accredited training program is for individuals seeking specialist certification in ITIL's Planning, Protection & Optimization practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Strategy & Service Design Books), training and examination components related to this certification.

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
• Capacity Management as a capability to realize successful service design
• Availability Management as a capability to realize successful service design
• IT Service Continuity Management as a capability to support overall Business Continuity Management
• Information Security Management as part of the overall corporate governance framework Demand Management
• Planning, Protection and Optimization roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks

This interactive online course for ITIL Intermediate - Managing Across the Lifecycle (MALC) focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 5 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by AXELOS, PEOPLECERT, and PMI.

This PEOPLECERT/AXELOS accredited training program is for individuals seeking to take the final class to ITIL Expert. Candidates for this class must already hold the ITIL Foundation Certificate plus have obtained a further 15 credits from the ITIL Service Lifecycle track, the ITIL Service Capability track or a balanced selection from both ITIL Service Lifecycle and Service Capability qualifications.Documentary evidence of this must be presented to gain admission to this certification level. Candidates will gain competencies in the following areas upon successful completion of the reading (the 5 books of the ITIL Library), training and examination components related to this certification.

• Introduction to IT Service Management Business & Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Managerial Functions
• Understanding Organizational Challenges
• Lifecycle Project Assessment
• Understanding Complementary Industry Guidance